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ORDER PREPARATION

The processing time is usually 1-3 business days whatever you ordered.

Please keep in mind we do not work on holidays and weekends. 

The production of the order and its delivery are different processes which have their own time.

PAYMENTS

All the prices in our shop are in US Dollars. 

If the delivery is not free the customer should pay it in advance.

We can not refund the customer once the package is shipped.

SHIPPING

We use UPS, DPD delivery services for shipping.

The delivery time is about 7-14 business days to deliver your package to the USA, to Europe - 7-10 business days. To Canada, Australia, New Zealand, Latin America and Asia - 10-21 business days.

Please note that international delivery sometimes can take more time and there could be delays at customs especially on holidays.

TAXES AND DUTIES

The items are shipped in big boxes with the weight 7-23 kg (depends on your order) so there can be customs duty and/or import tax.

There are no customs duties if you are from the USA, the UK and Australia.

RETURNS AND EXCHANGES

We do not refund once the order is shipped.

I will ship you the replacement for free in case the item was damaged during the delivery or lost.

Please contact us in case of any issues!

SHIPPING TERMS 

Canada: 7-10 business days

Italy: 7-10 business days

Portugal: 7-10 business days

Spain: 8-12 business days

United States: 7-14 business days

Europe: 7-10 business days

Australia, New Zealand: 14-21 business days

Asia Pacific: 12-21 business days

Middle East: 15-20 business days